Portfolio Rationalization 

Drove savings of $15M+ annually for Microsoft Services by applying ICE (integrate, consolidate, eliminate), ADKAR and global listening system approaches.  

Digital Marketing

Increased customer engagement for a Microsoft Service organization by designing an editorial calendar, creating thought leadership whitepapers across different industries, conducting ABM (account-based marketing) and promoting content via social channels.

ERP Business Architect and Functional Design 

Led a team of consultants to map out an as-is to a to-be design process for a $3B business acting as PMO, Requirements Creator & Validator and UAT Tester. Ran monthly business reviews and quarterly Steer Committee meetings. 

Enterprise Marketing Platform Buy vs. Build Assessment 

Conducted side-to-side vendor systems & roadmap analysis for Microsoft Office Marketing. Developed a decision matrix framework & recommendation for Steer Committee on the buy versus build decisions.  

Scrum Master and Product Owner

Built a Customer Relationship Management solution on Azure reaching 165+ NSAT by leading a global team of 20 technologists and acting as development vendor lead. Created the RFP, facilitated the selection process, led the contract negotiation, supported vendor onboarding and managed vendor performance/KPIs. 

AI (Co-Pilot) PoC and Change Management 

Applied the best blend of Prosci and ADKAR change management approaches in rapid testing of early-stage AI feature development. Enabled support center agents to streamline case & customer engagement from 15 minutes to under 1 minute, allowing them to focus on higher quality customer service and problem resolution. Productivity gain is measured in millions per month and billions in potential AI product sales.