service

15+ Data Integrations across
Partner Ecosystems

results + impact

Captured, designed, and implemented core financial, customer engagement, and case management integrations for a $40M business operations -

• PeopleSoft Integration

• Online & IVR Payment

• Offline Payment Consolidation

• Customer Support via IVR

• Streamlined Public Defender Assignment

Humbition to rationalize legacy processes and tooling for a heritage case management system into holistic modern financial and customer centric experiences on secured services-oriented platform.

Humbition led the customer journey discovery and remapping by partnering with internal SMEs, vendor partners, and end customers then aligning of conceptual to-be designs by applying ICE (integrate, consolidate, eliminate) on cycle time, automating daily operations so the organization has the opportunity to upskill, and focusing on simplification of data exchanges to minimize security risks.

Additionally, we were designated to drive the continuous project and delivery rhythm between internal development team, vendor partners, and end customers via agile development approach to ensure we’re providing absolute business value and organizational transformation.