results + impact

Captured, designed and implemented core financials, customer engagement and case management integrations for $40M business operations.

• PeopleSoft Integration 

• Online & IVR Payment 

• Offline Payment Consolidation 

• Customer Support via IVR 

• Streamlined Public Defender Assignment 

opportunity

Humbition to rationalize legacy processes and tooling for a heritage case management system into holistic modern financial and customer-centric experiences on a secured services-oriented platform.

approach

Humbition led the customer journey discovery and remapping by partnering with internal SMEs, vendor partners and end customers. We aligned conceptual to-be designs by applying ICE (integrate, consolidate, eliminate) on cycle time, automating daily operations to provide the organization with opportunities to upskill and focusing on simplifying data exchanges to minimize security risks.

Additionally, we were designated to drive the delivery rhythm between the internal development team, vendor partners and end customers via an agile development approach to ensure we provided absolute business value and organizational transformation.